About Us
Nagomi Inc. (hereinafter referred to as “the Company”) has established this Privacy Policy (hereinafter referred to as “this Privacy Policy”) to ensure that our customers can use our services with confidence. This Privacy Policy outlines how we handle, use, and manage the personal information of our customers and other stakeholders (hereinafter referred to as “customers, etc.”) in the course of our business activities. The Company takes great care in handling personal information and ensuring security. We ensure that all employees and relevant parties involved in our business activities strictly adhere to this Privacy Policy.
1. Compliance with Laws and Regulations
The Company applies Japanese law concerning the handling, management, and use of personal information. The Company will comply with applicable laws and regulations concerning personal information, as well as guidelines issued by relevant authorities. We will also update this Privacy Policy as necessary, in response to changes in laws and regulations.
2. Definition of Personal Information
In this Privacy Policy, “personal information” refers to information provided by customers in order to use the websites and apps operated or managed by the Company, including personal details such as name, address, phone number, email address, and other information that can identify or uniquely relate to an individual customer.
3. Purpose of Using Personal Information
The Company will use personal information for the following purposes, in accordance with the terms and conditions of use and other purposes notified to customers, as well as the specific purposes listed below:
- To sell products, rights, services, etc., by the Company or third parties
- To ship products or deliver goods
- For billing and payment processing
- For customer screening and verification
- To respond to inquiries and manage customer information
- To send newsletters
- To investigate and analyze the usage of services provided by the Company (hereinafter referred to as “the Service”)
- To provide information related to the Service and other related services
- To announce and manage seminars and events
- To conduct campaigns and notify customers of prizes, shipment of goods, etc.
- To analyze data necessary for improving the service and developing new services
- For marketing based on the survey and analysis of the usage status of the Service
- To provide support and handle inquiries regarding products and services
- To maintain the system and respond to issues
- For exercising rights and fulfilling obligations based on contracts or laws
- To display or distribute advertisements for the Company or third parties
- For other purposes individually specified in each service
- For other communications, response management, and sending related materials
4. Changes to the Purpose of Use of Personal Information
The Company may change the purpose of using personal information within a reasonable scope that is deemed to be related to the original purpose. In such cases, the Company will notify or announce the changes to customers.
5. Acquisition of Personal Information
The Company will obtain personal information in a fair and lawful manner and will not acquire customer information through false or fraudulent means.
Additionally, customers are requested to provide accurate information by yourselves. If there are errors or outdated information in the information provided, it may result in the inability to use the Service.
6. Provision of Personal Information
The Company will not disclose personal information to third parties except in the following cases:
- When the customer has provided consent
- When the Company delegates the handling of personal information to cooperating companies, affiliate companies, or contractors with whom the Company has a confidentiality agreement, for the purpose of achieving the goals explicitly communicated to the customer
- When the personal information is anonymized and processed into statistical data that cannot identify individual customers
- When required by law
- When necessary to protect human life, body, or property, and it is difficult to obtain the customer’s consent
- When necessary for public health or the promotion of the sound development of children, and it is difficult to obtain the customer’s consent
- When personal information needs to be provided to academic research institutions, etc., for academic research purposes (except when there is a risk of unjust infringement of the individual’s rights and interests)
7. Safety Measures
The Company takes reasonable safety measures to prevent unauthorized access, loss, destruction, modification, and leakage of personal information. Specific safety management measures include:
- The Company takes reasonable safety measures to prevent unauthorized access, loss, destruction, modification, and leakage of personal information. Specific safety management measures include:
- Formulation of Basic Policies: The Company has formulated an “Information Security Basic Policy” for handling personal information.
- Establishment of Regulationsfor Handling of Personal Information: The Company has established regulations for the handling of personal information and has implemented organizational, human, physical, and technical security management measures.
- Organizational Safety Management Measure: We have established aorganizationalmanagement structure including committees, organizational responsibility, establishment of in-company regulations, creating statements such as management ledger and process management table, and continuous improvement.
- Human Safety Management Measure: We ensure all employees, including executives, regular staff, and temporary workers, are educated on the importance of personal information protection.
- Physical Safety Management Measure: We implement measures such as controlling access to buildings, preventing theft, and ensuring the safety of personal data during transport or storage.
- Technical Safety Management Measure: We employ access controls, encryption, anti-virus measures, and regular monitoring to ensure the technical security of personal information.
8. Disclosure of Personal Information
Upon a request for disclosure of personal information, the Company will verify the requester’s identity and respond within a reasonable period and scope, in compliance with the Personal Information Protection Act. However, personal information may not be disclosed if there are no legal obligations to do so.
9. Correction of Personal Information
If a customer requests correction, addition, or deletion of personal information (hereinafter referred to as “correction etc.” due to errors or inaccuracies, the Company will verify the requester’s identity andinvestigate and, if necessary, correct the information in accordance with the Personal Information Protection Act. If a decision is made not to correct the information, the customer will be notified accordingly.
10. Suspension of Use of Personal Information
If personal information is being used beyond the scope of the disclosed purposes, or if it has been acquired by fraudulent means, the customer may request the suspension or deletion of such information. The Company will confirm the request and, if justified, will act promptly to suspend or delete the personal information.
11. Personal-Related Information
The Company may receive personal-related information (customer-related informationsuch as identifiers or behavioral data) from third parties and may link this with personal information the Company manages to use it as personal data. The purposes of using such personal-related information will align with the purposes for which personal information is used.
12. Use of Cookies and Other Technologies
The Service may use cookies and similar technologies to track usage and improve service quality. Users may disable cookies via their web browser settings; however, some functions of the Service may not be available if cookies are disabled.
13. Inquiries
For inquiries about the disclosure, correction, addition, deletion, suspension, deletion, or third-party provision of personal information, or for any other questions or complaints about personal information handling, please contact us at the following:
Nagomi Inc.
2-34-8 Nishiogu, Arakawa, Tokyo, Japan 116-0011
Contact form is here.
14. Compliance and Continuous Improvement
The Company will comply with applicable laws, guidelines, and internal regulations concerning the personal information we hold. We will continuously review and improve our efforts to protect personal information and ensure appropriate handling.
15. Revisions
The Company may revise this Privacy Policy without notice. If revisions are made, the updated policy will be announced on our website. We recommend checking periodically for updates.
Nagomi Inc.
Date of Enactment: December 5, 2024